Terms and Conditions

General

All goods are subject to availability and may vary from those shown on the website.

Our advertised prices include VAT.

Price and availability information may be subject to change without notice.

Website

All images that appear on this website are copyrighted to thier respectful owners and it is prohibited to download, republish, retransmit, reproduce or use these images in any other way.

Making a Purchase

Once you have decided on which items you wish to purchase, place them in the shopping cart. After you have finished your selection, click "View Cart" and then click "Checkout".

We accept PayPal, MasterCard, Visa. (Cards processed through Stripe).

Processing of Orders

Please note that credit card/debit card payments are taken prior to orders being processed.

Delivery Schedule/Shipping and Handling

If your order is in stock, we aim to dispatch it within 2 working day (Monday to Friday). Please allow up to 14 days for delivery.  

In the event of non-delivery please inform us by e-mail and we will immediately look into the matter.

Orders are sent either by Royal Mail or other parcel delivery company depending on the size of the parcel.

A delivery charge will be added to the value of your order unless you qualify for free delivery.

We will not be responsible for non-delivery of items due to incorrect details provided by the customer.

Delivery Charges

We currently offer a flat rate shipping charge of £1.99 for all orders made through the website or email orders. Orders over £75 currently recieve free shipping.

Cancellation of Orders

You are entitled to cancel your order at any time prior to receiving the goods, provided that you contact us by e-mail. 

Should the goods have already been shipped, then the purchaser will be responsible for the cost of the return postage.  We would therefore recommend that returns are sent by an insured delivery method as we cannot accept responsibility should they go missing.  They must also be returned to us in a complete, unused and perfect condition and in their original packaging within 14 days of receipt.

Returns Policy

Should you be unhappy with your purchase, in line with the Consumer Protection (Distance Selling) Regulations 2000 you can return the goods to us in a complete, unused and perfect condition and in their original packaging within 14 days of receipt for a full refund.

However, the purchaser will be responsible for the cost of the return postage. We would therefore recommend that returns are sent by an insured delivery method as we cannot accept responsibility should they go missing.

Exchange Policy

Should you wish to exchange your purchase, you can do so provided the goods are returned to us in a complete, unused and perfect condition and in their original packaging within 14 days of receipt.

However, the purchaser will be responsible for the cost of the return postage.  We would therefore recommend that returns are sent by an insured delivery method as we cannot accept responsibility should they go missing.  The purchaser will also be responsible for the cost of shipping the new goods. 

All queries and complaints will be dealt with speedily and professionally.

Refund

If a refund is given, this will be made in the same way as the original payment was received.

Guarantee

We take every care to ensure that the description and specification of the products featured in our shop/brochure are correct at the time of going to press. However, whilst we do our best to ensure that colour reproduction of our products is a close representation, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you, or lost in the print process.

Changes in Terms

Pixel Bitz reserve the right to modify their terms and conditions at any time without prior notice.  All modifications will become effective from the date of amendment on the website.

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Nothing in the above conditions affects your statutory rights as a customer.

Images on this website are copyright of Pixel Bitz, PixelHobby, PixelHobby UK and may not be used or reproduced in any form.


Copyright © 2018 PixelBitz. All rights reserved.